FAQs

Ordering

A little about our ordering process

All of our vinyl is designed and printed to order in Hull, England, UK especially for you.

We aim to deliver all orders within 14 days from the order being placed.
If you need your order urgently then do get in touch and we can look at speeding up the process.

How much do I order?

You will need to measure the width and length of the furniture/wall you are going to use the vinyl on.

Our vinyl is 60cm (0.6m) wide and is sold by the metre.

All of our designs are seamless, this simply means they can be repeated side by side to create an infinite pattern, without it affecting the design.

We always recommend ordering a sample before committing to a full length order, this is to test out the quality of the vinyl, adhesive on your chosen surface & see the colours in real life.

Always order slightly more than you think you need, as you need to allow for trimming on completion and not leaving yourself short. As with wallpaper and any other similar printed product, we cannot guarantee that orders printed at different times will match that of a previous purchase.

We can also offer custom sized prints which may be more suitable for certain projects, please reach out via our contact form with your requirements and we can arrange a bespoke quote.

Can I change or cancel my order?

Providing your order hasn’t already been sent to print or been printed then we will do what we can to cancel the order.

Please email us hello@getkooky.co.uk to let us know as soon as possible.

How do I track the progress of my order?

You will receive an email once your order has been dispatched and you should receive regular updates directly from the courier too.

Please do reach out if needed.

Where can I find my order confirmation?

This should come to your registered email address, in some cases this can often end up in junk mail, so be sure to check.

Product Queries

Which vinyl type is most suitable for my project?

Please check out our tips and advice section.

What size are your rolls of vinyl?

Our vinyl comes in 60cm (0.6m) wide pieces and supplied as 1m, 2m, 3m, 4m or 5m lengths as standard.

Should you require a custom size - please reach out hello@getkooky.co.uk

What size are your samples?

Our samples are A5 size, we can’t recommend ordering a sample enough. This is to test out the quality of the vinyl, adhesive on your chosen surface & see the colours in real life.

You can use your samples for small glow up projects too!

Is the vinyl removable?

Vinyl can be removed however the damage left is completely dependant on the surface. If the vinyl was applied to a previously painted/varnished surface then the chances are it will lift some of this when you come to taking it off (particularly walls painted long ago) For surfaces such as tiles/glass/windows there may be a small amount of adhesive left on the surface, this can be easily removed with a wet cloth and soap.

Always try the product on a discreet area to ensure any coating is not removed with it.

Unfortunately, we cannot accept any liability if a surface becomes damaged upon removal.

Delivery

When will my order arrive?

Our samples are sent via Royal Mail 2nd class and should arrive within 2-3 working days after dispatch.

Full orders are sent via Hermes Standard UK Delivery (3-5 days)

International delivery times will vary (please get in touch for an accurate delivery time)

If you still haven't received your order after 7 working days please drop us a note at hello@getkooky.co.uk and include your order number in your message.

Where do you ship?

We do now ship worldwide and for most countries delivery will be automatically calculated at checkout, if you can’t find your country on the list please do get in touch so we can arrange a price for delivery.

Please note, if you are receiving an international order you will be liable for any import tax and charges that your country sets for the import of these goods.

Do check with the relevant authorities in your country to find out how much the import tax might be.

What are your delivery charges?

Sample Delivery - Free worldwide
Standard Delivery (3-5 working days) - £5.95
Standard UK delivery is free on orders over £70.
Worldwide Shipping - calculated at checkout

Please note, if you are receiving an international order you will be liable for any import tax and charges that your country sets for the import of these goods. Do check with the relevant authorities in your country to find out how much the import tax might be

Returns and Refunds

My order is damaged

In the very rare event of this happening please email us at hello@getkooky.co.uk with pictures of the damaged packaging and product along with any other information you may have. We will then work with you to resolve the issue by replacing your damaged order.

Can I return/exchange my items?

All of our vinyl is printed and cut to order, so we are unfortunately unable to accept returns unless received in a faulty condition.

We therefore recommend obtaining a sample to check you are happy before you place a larger order. We want you to love your vinyl and urge you to get in touch if you are not happy and we will do all we can to fix it.

On the occasion that we do accept a return, we ask that you pay the return postage for these. We may refused the item if it is not returned in a suitable condition.

The ‘Distance Selling Regulations’ rule entitles customers to cancel and return orders within 14 days. Due to the bespoke nature of our work, our products fall under the classification of ‘Tailor Made and Personalised Items’ and as such, are exempt from the aforementioned regulations.